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Battery Tender Not Connected Please Try Again

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If your iPhone or iPod touch on won't charge

If your battery won't charge or charges slowly, or if an alert message appears, learn what to exercise.

Plug into power

To charge your device, follow these steps:

  1. Connect your device to the USB cable that comes with it.
  2. Plug into one of these three power sources:

Wall power outlet

Plug your USB charging cable into a USB ability adapter, then plug the adapter into the wall.

Figurer

Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and non in sleep mode. Don't use the USB ports on your keyboard.

Ability accompaniment

Plug your cable into a powered USB hub, docking station, or other Apple tree-certified accessory.

If yous're trying to accuse wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB cable that came with your device. If that works, and then become help with wireless charging. For a third-political party accessory, check that information technology's Apple certified.

When your device charges, a lightning bolt appears inside the battery icon in the status bar , or a large battery icon on your Lock Screen .

  • My device charges slowly or won't charge

  • My device stopped charging at 80 percent

  • Accessory Not Supported or Certified message

If your device charges slowly or won't charge

Follow these steps and endeavour once again later on each:

  1. Cheque your charging cablevision and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
    Lightning to USB and a USB-C wall adapter
  2. Apply a wall power outlet and bank check for firm connections between your charging cable, USB wall adapter, and wall outlet or Air conditioning power cablevision, or try a different outlet.
  3. Remove whatsoever debris from the charging port on the lesser of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

    Image of the charging port.

  4. Let your device charge for a half hour.
  5. If your device is nevertheless unresponsive, force restart your device:
    • iPhone 8 or later and iPhone SE (2nd generation): Printing and speedily release the book upwards button. Press and quickly release the volume downwards button. Printing and hold the side push until the Apple logo appears.
    • iPhone 7, iPhone vii Plus, and iPod touch (7th generation): Press and concord both the side (or acme) button and the volume down button until the Apple logo appears.
    • iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Printing and hold both the side (or top) button and the Abode button until the Apple tree logo appears.
  6. Allow your device charge for another half hour.
  7. If your device notwithstanding won't ability on or charge, take your device, charging cable, and charging adapter to an Apple Shop or Apple Authorized Service Provider for evaluation. You can also contact Apple Back up.

If your device stopped charging at fourscore per centum

Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above eighty percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.

iOS 13 and afterwards apply Optimized Battery Charging to irksome the rate of battery aging by reducing the time that your iPhone spends fully charged. Your iPhone uses on-device machine learning to understand your daily charging routine so that it can wait until yous demand to utilise your iPhone to finish charging by 80 percentage.* Optimized Battery Charging is active only when your iPhone predicts that it will be continued to a charger for a long period of time.

* Information regarding your charging routine is stored only on your iPhone. The information isn't included in backups and isn't shared with Apple tree.

If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons:

  • Your iOS device might have a dirty or damaged charging port
  • Your charging accessory is lacking, damaged, or isn't Apple-certified
  • Your USB charger isn't designed to charge devices

Follow these steps:

  1. Remove any debris from the charging port on the bottom of your device.
  2. Restart your iPhone or iPod impact.
  3. Endeavor a different USB cable or charger.
  4. Make certain that you have the latest version of iOS.
  5. Contact Apple Support to gear up service.

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Source: https://support.apple.com/en-ca/HT201569

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